RETURNS & EXCHANGE 

 Shipping Damage or Shortages: 

If your parts are damaged during shipping, please contact the freight carrier.  Please call e-PerformanceMarine.com for all shortages within 24 hours of receiving your parts.  

Returns: 

Please call us at 928-770-4394 to request a Return Goods Authorization (RGA) Number.  Parts returned are subject to a restocking fee of 15%.  No returns after 30 days.  Items not returnable:  tools, books, electrical items, chemicals, items not in the original packaging and special order items.  Parts installed, modified or damaged will not be accepted.  NOTE:  DO NOT return parts to e-PerformanceMarine.com without a Return Goods Authorization (RGA) Number, as they will be refused.  

Return Authorization will be furnished after providing the following information:  

1.       e-PerformanceMarine.com invoice number.  

2.       Date of invoice  

3.       Part number  

4.       Quantity to be returned   

5.       Reason for return   

6.       Defective or new-return   

7.       Exchange or return   

e-PerformanceMarine.com reserves the right to refuse unauthorized returns.  

Shipping Instructions for Returns: 

1.       Mark the RGA# prominently on the outside of the shipping container and include it on all documentation and correspondence. 

2.       Enclose a copy of the original invoice.  

3.       Insure the package for "full value". 

4.       Ship the package "freight prepaid".  No C.O.D.'s will be accepted.  

5.       Outside the USA ship the package back "duty prepaid".  No duty shipments will be accepted.  

6.       Credit will be authorized for merchandise only.   No refunds on handling and freight charges.  

Thank you!  We greatly appreciate your cooperation.   

Donna Robertson